In your d.vinci system, email sending can be delayed or scheduled for a later time.
This feature can be used to send emails, such as rejections, at a specific time in the future. In the history of the applicant, you can view these scheduled emails and see how they would be formatted. You can also cancel the sending if it has not yet occurred.
Required permissions
- Respond to messages + Send info (only for correspondence sent via the Send info function)
- To cancel email sending: one of the permissions that allow editing applications
Note
The delay option only appears if a correspondence template is linked to a status change or the Send info function.
Follow these steps:
- Open the application.
- Switch to the status linked to a correspondence template, or select a correspondence template in Send info.
- Click on the field Send Email On. You can now select a date. A time selection will also appear.
- Select a date and time.
- Click on the Button i Send Info. The page Application with the applicant's details will be displayed.
Click on the tab History and Email preview. The Email preview window will appear in the foreground. - Choose Cancel sending or Close, depending on whether you are satisfied with the appearance and content of the correspondence.
Attention
Even if you enter an "odd" time like 13:07, emails are only sent every half hour on the hour.
Our mail server checks every half hour whether there are emails in the system to be sent and sends them. At 10:13, the time is rounded down, and the email is sent at 10:00. From 10:15, the email would be sent at 10:30. Depending on how many emails are in the system for sending, the sending time may show as 10:01 or 10:02.