What are the most frequently asked questions about feedback with kununu?

Here you can find instructions for the setup.

In your company profile at kununu the following becomes visible:

• Name of the Company of the Job Opening
• Der erste Job Location of the Job Opening or at Unsolicited Job Openings or Job Openings with no Job Location the Location of the company is used.
• Position of the Job Publication

This data should be carefully maintained and regularly checked.

The application portal determines the layout of the kununu feedback questionnaire.

Read more: Show links as text

It is possible for ratings for different companies/firms that you have in the system to be listed in the corresponding kununu profiles. The assignment is based on the company and location selected in d.vinci. You can check for your kununu profiles which companies/firms are included in your kununu profile. Call up your kununu profile and enter /hash after the URL. There you will see existing assignments. Please contact kununu to discuss which combinations of company/location from d.vinci should end up in which kununu profile. We cannot influence this.

kununu feedback can only be requested and submitted in German.

To use Feedback with kununu you will need our Candidate Experience Module. 

You have to configure the questionnaire for kununu: Get started with Feedback with kununu.  

Above the Feedback Questionnaire an introduction text can be displayed.
This text is preset but you can change it to make it suitable for your company. You find it at the tab form in the kununu feedback questionnaire.
Feel free to provide information here about why you want the feedback and what will happen to the responses.

The questions in the segments Feedback, Before the interview, During thr Interview and After the interview are mandatory fields of kununu.
You can create additional questions by creating form fields with Type: applicant feedback.
These questions can be selected at the kununu feedback questionnaire as Additional Feedback Questions. 

The questions in the sections Before the Interview, During the Interview and After the Interview are provided by kununu and are mandatory fields.
Added Form Fields (see question before) can be removed again as well.

The company of the job opening is compared with existing kununu profiles by name of the company and the location of the company in the master data and gets matched by kununu. If there are any errors, please check which information you have entered in your d.vinci for the location of the company. If the entry is correct, please contact the support of kununu and point out that the matching of the companies is not correct.

Kununu receives the data from the 27th of the previous month to the 26th of the current month. Depending on which day of the week the 27th of the current month falls on, the data is transferred to kununu. However, kununu may need time to import the data before the feedbacks are visible in your kununu company profile.

This means, for example:
An applicant has submitted the feedback on 27.09.2021. It will be visible on kununu at 29.10.2021 (a Monday).
A prerequisite for the transfer of the feedbacks to kununu is that the interface in the tab Partner Integrations at the Basic Settings is activated. More information: Get started with Feedback mit kununu 

The feedbacks will be given after the 27th for the past month. The date of the data transmission may not been reached. If it is past the transmission date, your interface may have been turned off in the Partner Integrations tab. The feedbacks cannot be transmitted for the past month. Therefore, please make sure that you have activated the transmission via the interface.
More on this in the question "When are the feedbacks transferred to kununu ü".

In most cases, the applicant has already clicked on the link in the e-mail and submitted feedback. If he has already used the link to the kununu feedback questionnaire and sent his feedback, then he cannot give another feedback.
If this is not the case, it may be that the feedback is for an application that has already been deleted in your system. Either because the automatic deletion that removes the application from the system after X days or because the application was manually deleted.
Tip: Ask the applicant for timely feedback in the introduction text of the kununu feedback questionnaire or in the text of the correspondence.

In order to write a comment on a feedback, this feedback must first be transferred to kununu. If the feedback is visible in your company profile, you can respond to it as the owner of the company profile. A comment in your d.vinci is not possible.

A subsequent change is not possible. kununu explicitly excludes this.

It is also not possible to delete the feedback. kununu usually only deletes feedback because it violates the rules, for example because it is discriminatory, offensive, political, damaging to reputation, racist or vulgar.

Theoretically, if the feedback has not yet been transmitted, you could delete the applicant and create it again. However, this is absolutely not advisable, as you will lose the applicant history.

Individual feedbacks cannot be excluded from the transfer to kununu. Either all feedbacks of a transfer period (from the 27th of the previous month to the 26th of the current month) are transferred or no feedback is transferred to kununu if the interface was switched to inactive  in the Basic Settings tab Partner Integration at the time of transfer. 

Learn more about kununu.

You do not need a kununu employer profile. As soon as an initial feedback is transferred to kununu, a free employer profile is created. You can take over this profile afterwards.

However, it is of course also possible to create an employer profile beforehand. You can find out more about this at kununu: Register kununu employer profile for free

Open the kununu webseite. At the bottom of the page in the footer of the website is a help section. Please click through there until you find a contact option.

Submitted feedback cannot be changed or deleted. Before you ask an applicant for feedback with kununu, please check the data in your d.vinci. The decisive factor is what was entered as the position of the job publiation at the time of submission to kununu. Until the transmission started you can adjust the position in the job publication.At kununu these details may not be changed subsequently..
If a company is incorrectly assigned to your kununu company profile you can ask the kununu support for a change.

You can provide a kununu feedback questionnaire to the applicant by four ways:

• By a manually triggered Status Change by correspondence with included questionnaire
• By Send Infoby correspondence with included questionnaire
• By a Automated Status Change by correspondence with included questionnaire
• By answering a message of an applicantby correspondence with included questionnaire

Please be aware that every applicant in the status will receive a correspondence with the feedback questionnaire.
Learn more at Get started with Feedback with kununu.

You can view the full kununu rules here. The feedback must first be transmitted to kununu so that the content can be checked. After that you can contact the kununu support and ask for a solution. See also "When is feedback submitted to kununu?" and "How to contact kununu support?".

You can create a graphical report of the type Applicant feedback or Applicant feedback: text answers in the reports. Select for Feedback questions the questions that you want to have displayed in the graph.
You can get a more detailed report by Excel raw data and the data Applicant feedback. This will include all responses from all applicant feedback questionnaires you may use.

The following questions are part of the kununu feedback questionnaire:

• Suggestions for Improvement
• Satisfactory Reaction
• Expectability of the Process
• Quick Response
• Explanation of Further Steps
• Professionalism of the Conversation
• Appreciative Treatment
• Completeness of the Information
• Satisfactory Answers
• Pleasant Atmosphere
• Timely Acceptance or Rejection

In addition, you can add your own feedback questions to the feedback form for feedback with kununu. (See "How to add more questions?") The answers are not transferred to kununu, but can be viewed through our reports;

By activating the interface in the tab Partner Integration in the Basic Settings, you have agreed to the transmission of employer reviews to kununu.
The feedback is not anonymized during processing. It is stored separately from the applicant record.

In the kununu questionnaire under the Data tab, you can enable a data privacy consent field for applicants. To do so, select Consent to Privacy Policy: "Mandatory: Consent Required".
After saving, your custom text can be entered in the tab Form under the Consent to Privacy Policy section.

No, we do not transfer any personal information or IP addresses to kununu.

The feedback is stored in a separate area and has no direct link to the application or the person. It is not possible to view feedback directly associated with the application or person.

Yes. Feedback can be accessed through various types of reporting – for example, via graphical reports, dashboards, Excel raw data exports, or the oData interface.

Kununu offers additional fields that can be filled in during feedback. However, we only transmit the questions configured in d.vinci as well as the necessary data for linking the kununu company profile (location and company name).

Since kununu does not process any personal data, it does not need to be listed as a sub-processor.