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How do I write follow-up WhatsApp messages with applicants?

Updated

Have you already communicated with candidates via WhatsApp and would like to continue the conversation?

Required Permissions: View/edit applications and View/edit instant messages

Send a WhatsApp message from the application

You can access the WhatsApp chat with a person directly from the application.

Via the gear icon

Follow these steps:

  1. Open the application.
  2. Click on the gear icon . A dropdown menu will appear.
  3. Click on the option Send WhatsApp message. A new page with the input area for the WhatsApp chat will appear. If 24 hours have passed since the candidate's consent, you may need to click the START CHAT button again. In any case, an input window for the message will be displayed in the foreground.
  4. Enter your message in the field Message Text.
  5. Click the button Send.

Via the icon in the history

Follow these steps:

  1. Open the application.
  2. Click on the tab History. A list of all history entries will be displayed.
  3. Look for an entry where the WhatsApp icon is listed.
  4. Click on the WhatsApp icon . A new page with the input area for the WhatsApp chat will appear. If 24 hours have passed since the candidate's consent, you may need to click the START CHAT button again. In any case, an input window for the message will be displayed in the foreground.
  5. Enter your message in the field Message Text.
  6. Click the button Send.

Send a WhatsApp message from the header

You can also access the chat via the Messenger area in the header. However, this will list all WhatsApp communications you have ever started.

Follow these steps:

  1. Click on the WhatsApp icon in the blue header. A tile view of all existing WhatsApp communications will be displayed.
  2. Click on the phone number of the WhatsApp communication you want to continue. The chat will open.
  3. Enter your message in the text field.
  4. Click on the send icon .

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