When an email is sent, two parameters regarding the sender are always transmitted: the name and email address of the sender. These details appear in the "From:" field in the email header.
Configuration
System behavior
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Email address for sending
The email address used for sending messages to applicants (e.g., Candidate email address) is predefined in your d.vinci system and enables the assignment to an application. -
Sender name per organizational unit
You can define the sender's name for each organizational unit. This allows for appealing and branding-compliant communication with applicants. -
Default settings
By default, the following is set in the organizational units:- Email sender: According to the parent organizational unit
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Customizations
You can configure the email sender to differ from the parent organizational unit.The following customizations are possible:
- Messages triggered by the system (e.g., confirmation of receipt).
- Messages written by users to applicants (e.g., invitations, rejections).
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Placeholders for customizations
Placeholders can also be used:- Name of the responsible user for the job opening
- Name of the logged-in user
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Different from parent organizational unit
Customization is not possible here. Even for user-triggered messages, the name of the responsible user is used. When "different from the parent organizational unit" is selected, the following default values are set:- System-triggered: Name of the responsible user for the job opening
- User-triggered: Name of the logged-in user
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Customer examples
- System-triggered: Customer name Careers, name of the responsible user for the job opening, Careers at Customer name, Application Customer name
- User-triggered: Customer name Careers, name of the logged-in user
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System messages to users
When the system sends messages to users, the subject line is additionally appended with "via d.vinci". This is intended to ensure that emails are less likely to be blocked by security policies or quarantined.
How our customers use this
Many customers customize the sender name to personalize their communication and strengthen their branding. Different senders can be used depending on the organizational unit, such as for departments or locations.